The heart of our home care model is our caregivers.
At NuevaCare, we take great pride in the team of talented Palo Alto home care workers who work directly with clients to help them live better lives. More than just a job, these incredible individuals recognize the importance of this profession. You trust us with the most important aspect of your life – your loved ones. That responsibility is one that our team takes very seriously.
Experienced caregivers matter
All of our caregivers have at least 2 years of caregiving experience. That kind of real world understanding of what it means to be a caregiver sets our team of caregivers apart, ensuring that your loved one gets the highest quality of care possible. With our office in San Mateo, our caregivers service the entire San Francisco Peninsula, from Burlingame to Santa Clara, Palo Alto to Menlo Park and everywhere in between. Many clients live outside of the area, yet have parents in towns such as Woodside or Belmont, and want the very best in Bay Area caregivers for those parents.
Caregivers who are experienced can offer your loved one a knowledge base that’s just not there with new caregivers. For everything from mobility to personal care to companionship, we believe strongly that people who have been in the in-home care field for at least two years can deliver a higher quality of care.
Our caregiver model
At NuevaCare, our caregivers are our employees and not contractors. We pay for their federal, state and all other payroll tax deductions. They are also fully bonded and insured. This way you and your family are fully protected from any potential liabilities that may arise from someone working at your home. Our caregivers are also covered by workers compensation insurance.
In addition since NuevaCare is Licensed by California Department of Social Services division of Home Care Services Bureau, (HCO License # 414700022) all of our caregivers are background checked through FBI and DOJ, TB tested, and take the minimum state required training and must have a state ID issued by California Home Care Aide Registry. We’re known as one of the best home care agencies in the Bay Area, and we’re proud of our commitment to for providing top-rated caregivers to Bay Area families.
Our caregiver model is laid out to bring your loved one the absolute best care that they can get. We’re here for you, and that shows in the efforts that we put into developing a professional team of high quality caregivers.
Matching the right caregiver
With our proprietary matching system, we do our best to take the guesswork out of selecting a caregiver for you. The knowledge of our staff, combined with the capability of our matching software to pick the best caregiver for your specific needs, will assure that you get the right caregiver. However, if for any reason you are not satisfied with a particular placement all you have to do is contact us and we are always able to find a new caregiver for you.
That caregiver guarantee tells you how much we believe in the high level of expertise, compassion, and professionalism that our caregivers have attained. Families all over the Bay Area from San Mateo to Cupertino, Palo Alto to Redwood City, trust our caregiving team.
To learn more about NuevaCare, simply give us a call at 650-396-3596 or start a conversation using the chat box to the right. A highly trained professional from our Palo Alto office will contact you immediately to discuss your specific needs and to set up an free in home assessment.
Palo Alto Factoid
Friends of the Palo Alto Library (FOPAL) is a member-supported non-profit organization dedicated to supporting the Palo Alto Public Library and its users through volunteerism, book sales, and advocacy. Our volunteers conduct monthly and online sales of books and other media donated by the community. Net proceeds from our sales are used for the purchase of books, media, online resources, equipment, and special programs for Palo Alto’s five public libraries. Source: https://www.fopal.org/about-us.