There are so many reasons why NuevaCare is the right choice and why to choose NuevaCare for your in-home care needs. As a top care provider for families in the San Francisco Bay Area, including Palo Alto, we are passionate about the high quality of care that we give to our clients. For us, caregiving is about helping people to have the life that they deserve – one that’s full and rich and thriving.
Free Home Safety Assessment
Our team of professionals conduct a complimentary care and safety assessment for each potential client to review and evaluate your need before service begins. That means each family has a specialized care plan that’s developed just for them and which our caregivers will follow during their visits.
Our Rigorous Caregiver Hiring Process
Our rigorous hiring and screening process eliminates majority of all applicants and we only hire the top 5% of all caregivers that we interview. Every caregiver at NuevaCare is a W-2 employees, not a 1099 contractor. We pay for their federal & state tax deductions. To ensure safety, we provide liability and non-owned auto insurance coverage during care. Our caregivers are covered by workers compensation insurance, and we run a criminal background check and DMV record check on all employees.
In addition since NuevaCare is Licensed by California Department of Social Services division of Home Care Services Bureau, (HCO License # 414700022) all of our caregivers are background checked through FBI and DOJ, TB tested, and take the minimum state required training and must have a state ID issued by California Home Care Aide Registry.
You can trust in the integrity of NuevaCare’s caregivers as being integral parts of your home environment. You never have to worry about client confidentiality, discretion, or the high quality of care that your loved one is receiving. We take pride in our compassionate, caring employees.
In addition to the minimum state required training each one of our professional caregivers have access to be trained and certified in courses including Emergency First Aid, Infection Control, Promoting and Maintaining Good Mobility, Elimination and Toileting, Providing Personal Care & Instrumental Activities of Daily Living, and Caring for Alzheimer’s and Dementia.
Scheduling and Client Management
Our scheduling a client management at Nuevacare is an aspect of our business that we take great pride in. Using our client management and scheduling system, we work with you to prepare specific care plans. What’s more, families are able to login to our online Family Room system get real-time updates such as when the caregivers arrive, when they leave, and what they did to care for your loved one.
A wide range of services
Recovering from a surgery? Need help with activities of daily living, or just need companionship? We can assist you on an hourly basis all the way to 24/7 live-in help. Our caregivers are trained and experienced in helping you with many of the old age chronic diseases such as Alzheimer’s, Dementia, Parkinson’s, and stroke.
Family Education Series
We understand that you or other family members may be providing care for your loved ones. Our web based Family Learning Center offers over 50 courses relating to the roles, responsibilities and challenges surrounding the care of our elderly loved ones. Topics of our family courses range from understanding signs and symptoms of Alzheimer’s disease, managing and coping with challenging behaviors, daily care skills, First Aid and even information on how to create engaging activities for your family member. To get access to this valuable resource contact NuevaCare for a user ID and password.
NuevaCare is a member of California Association for Health Services at Home (CAHSAH), as well as Companion Connection Senior Care, a national membership organization of non-medical home care agencies. We have access to recognized experts in the field of home care, as well as the most current educational resources, which enable us to provide the highest level of care to our clients.
No long term contracts
Our goal is to provide you and your loved ones with the highest level of care possible, not to lock you into long term contracts. You can start/stop your service at any time with a reasonable lead time. Your comfort with this whole process is our top priority.
Using a wide variety of simple and effective therapeutic techniques, MnemeTherapy™ offers a cutting edge way to provide an opportunity for increased cognitive engagement with seniors and those with disabilities.
If at anytime within the first 48 hours of care you are not satisfied with your caregiver for any reason, just call us and you will not be charged for the first 48 hours and your caregiver will be replaced immediately.
Better Care in Palo Alto
For all of these reasons and more, NuevaCare is the right choice for families in the Bay Area.
To learn more about NuevaCare, simply give us a call at 650-396-3596 or submit the form or start a conversation using the chat box to the right. A highly trained professional from our office will contact you immediately to discuss your specific needs and to set up an free in home assessment.
Palo Alto Factoid
EHP’s mission is two-fold: to sustain our neighbors through immediate crises and to help them regain stability and independence. EHP assists local families and individuals who are experiencing economic and personal hardship. EHP provides food, clothing, furniture, household essentials, support, and advocacy to our neighbors to sustain them through immediate crises and to help them regain stability and independence.
EHP serves working families, seniors, people with limited incomes and those who have both emergency and on-going needs in East Palo Alto, Menlo Park and surrounding communities. Source: http://www.ehpcares.org/about-us.html.